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RETURN, REFUND AND CANCELLATION POLICY
This is Tatvartha Health Private Limited’s ("Clear Ritual") returns, refund and cancellation policy. Please read this policy in consonance with our Terms of Service available [here].
REFUND POLICY
We offer a full refund to users for refund requests placed within 7 (seven) days from the date of delivery, and only in the following cases:
- You received a wrong product
- Items were missing in the order
- The ordered item(s) is lost or damaged during transit
- The ordered item(s) is past its expiry date
- (In rare cases) the products cause allergic reactions/do not suit your body
For unopened, unused products (not defective), returns may be allowed only if you notify us within 7 (seven) days of delivery. Pick-up will be arranged once your return request is approved.
If your order included a free gift/promotional product, and you return the main product:
- You must return the free gift as well.
- The refund will be processed after deducting the value of the promotional offer.
HOW TO REQUEST A REFUND
Contact customer care (10 AM – 7 PM, Monay to Friday) with:
- Order ID
- Reason for refund
- Image of the product(s)
Reach us via:
A. Email: customercare@theclearritual.com
B. WhatsApp: +91 8424004697
HOW IS RETURN PROCESSED?
Once a request is approved, we’ll arrange for product pick-up, usually within 2-5 working days. Timelines may vary due to logistics or holidays.
Refunds are initiated after a Quality Check, which verifies that:
- The product is sealed, unused, and untampered
- Original packaging and all materials are intact
Once passed, the refund is initiated to your original payment method. For Cash on Delivery (COD), a refund link will be provided to choose your preferred method and submit necessary details.
CANCELLATION OF ORDERS
You can request cancellation via:
A. Email: customercare@theclearritual.com
B. WhatsApp: +91 8424004697
If the courier attempts delivery (for orders cancelled before delivery), please decline. If accepted, a reverse pick-up will be arranged. Ensure the product is sealed and unused.
PROCESSING OF REFUND
Credit/Debit Card / Net Banking refunds may take 5–7 working days for credit to reflect.
Cash on Delivery (COD) refunds:
- Approval may require an image of a voided cheque leaf, bank statement, or bank details.
- COD refunds may take up to a maximum of 3 weeks.
We apologise for any inconvenience caused; refund processing times may be subject to delays due to various factors including bank policies or circumstances beyond our control.
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